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Online Return Policies


Online Return Policies

All returns are refunded with a new EGA Medical product.  All promotion products are considered Final Sale and cannot be returned.

Return Policy:

* Items must be sent back within 30 days of the delivery date.
* Items must have original packages and tags attached.
* EGA Medical reserves the right to apply a 50% restocking fee for Final Sale or promotions.
* Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
* EGA Medical does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
* Damaged, defective, or incorrect products must be reported within 2 days of delivery. (Note: If such products are not reported in a timely, we will not issue the change. Please email for assistance.)
* Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging or download and print this form.)
* Return drop-offs are not accepted at our Distribution Center or corporate office.

Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, EGA Medical will not issue your returns. Once your return is fully processed, we will issue your return. 

Helpful Hint if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Returned to Sender & Refused Packages This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Verify that your products are in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Ega Medical does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns EGA Medical reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

* An irregular or excessive returns history.
* An irregular or excessive returns history involving altered, damaged, or missing products; or,
* Potential fraudulent or criminal activity.

Similarly, Ega Medical reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-EGA medical items sent to our Distribution Center will be discarded upon receipt.

Excessive Returns Our Customer Protection Team handles situations in which a EGA Medical customers return history may be indicative of fraudulent activity. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.

Final Sale Items All items with promotion or discount are considered Final Sale and cannot be returned.

Note: Should you choose to return a Final Sale item, EGA Medical reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

Exchanges We do not change the product for another. We currently only offer the same product. 

Damaged Items Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team ( along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Defective, Incorrect, or Missing Products Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

In-Store Returns We do not accept direct returns in EGA Medical locations, everything must be return by mail.

Returns by Mail Complete a returns request form (included in your original packaging or by downloading and printing this form), and include it in your return package. If the return request form is not filled out correctly, your return may experience delays in processing. Kindly note that if you neglect to include the correct Order Number on the return form and/or the correct return item(s), we will be unable to process your return. Additionally, multiple order returns must be accompanied by separate return forms for each order.

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with packages and tags attached. 

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.

Send your package to:

1885 Palmer Avenue
Larchmont, NY 10538

Stale Returns EGA Medical requires items to be returned within 30 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center or retail locations after 30 days are considered to be “stale” returns. Stale returns by mail are subject to being rejected and returned to the sender.

Alternatively, EGA Medical reserves the right to apply a 50% restocking fee for Final Sale or promotions. We will apply a 50% restocking fee to any stale product(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. A new product will be issued to you by email following our normal returns procedure.